Last updated: 18th August 2020


Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the

https://estore.alloykitchen.com.my website or through mobile application the services that operated by Alloy Kitchen Marketing Sdn Bhd.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Purchases

If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your detail such as name, delivery address and contact number for the delivery arrangement.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Alloy Kitchen Marketing Sdn Bhd.

Alloy Kitchen Marketing Sdn Bhd has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Alloy Kitchen Marketing Sdn Bhd shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 7 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.


Contact Us

If you have any questions about these Terms, please contact us at
 +603-3319 8842 or +6010- 937 8842


We provide services to you subject to the notices, terms, and conditions set forth in this agreement. Besides, you will obey the rules, guidelines, policies, terms, and conditions applicable to such services before you use them. We reserve the right to change this site and these terms and conditions at any time.

Before proceeding, please read this agreement because accessing, browsing, or otherwise using the Site indicates your agreement to all the terms and conditions in this agreement.

You shall not upload, distribute, or otherwise publish through this Site any Content, information, or other material that (a) includes any bugs, viruses, worms, trap doors, Trojan horses, or other harmful code or properties; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, discriminatory, or could give rise to any civil or criminal liability under the laws of the U.S. or the laws of any other country that may apply; or (c)violates or infringes upon the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person. estore.alloykitchen.com.my may give you an account identification and password to enable you to access and use certain portions of this Site. Each time you use a password or identification, you are deemed to be authorized to access and use the Site in a manner consistent with the terms and conditions of this agreement, and estore.alloykitchen.com.my has no obligation to investigate the source of any such access or use of the Site.

By accepting these Terms of Use through your use of the Site, you certify that you are 18 years of age or older. If you are under 18 years old please use this Site only under the supervision of a parent or legal guardian. Subject to the terms and conditions of this agreement, hereby grants you a limited, revocable, non-transferable, and non-exclusive license to access and use the Site by displaying it on your Internet browser only for the purpose of shopping and not for any commercial use or use on behalf of any third party, except as explicitly permitted by estore.alloykitchen.com.my in advance. Any violation of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.

Unless explicitly permitted by our company in advance, all materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Site (collectively, the “Contents”) are intended solely for personal, non-commercial use. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business. We reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if we believe that customer conduct violates applicable laws or is harmful to our interests. You may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile, or otherwise exploit this Site or any portion of it unless expressly permitted by our company in writing.

You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to you whether or not such access to and use of this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including without limitation financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify estore.alloykitchen.com.my of any unauthorized use of your password or identification or any other breach or threatened breach of this Site’s security.

RETURN POLICY 

ALLOY KITCHEN’S RETURN POLICY?

If you are completely not satisfied with your purchase during order received such as damage during shipment, wrong item, wrong size, wrong color you can send it back to us. 

  • Returns must be made within 7 days from date of upon receiving order. 
  • Need to send us an email or WhatsApp’s our customer service
      (+6010-937 8842) to report on it and send back to us. 
  • Item bought during promotional events are not eligible for returns or exchange.


HOW CAN I RETURN MY PURCHASE?

Kindly contact +6010-937 8842 with pictures of your product’s problems & condition of product and we will assist you as soon as possible. Please allow 7 working days for your inquiry to be processed.

HOW LONG WILL IT TAKE TO EXCHANGE ITEMS?

Please allow a minimum of 7 working days from the date we receive your return package and reprocess on the exchange item. 


REFUND POLICY  

DO I GET BACK THE FULL REFUND FOR RETURNED ITEMS?

No, but you’re eligible to get the exchange item to the original product you had purchase. 


SHIPPING POLICY  

WHEN CAN ITEM POST OUT ONCE PAYMENT IS MADE?

We aim to deliver the product to you at the place of delivery requested by you in your order and the will be process within 7 working days. 

Any late delivery, we shall not be liable to you for any losses, liabilities, cost,damages, charges or expenses arising late delivery time 


CANCELLATION ORDER

Once order is placed cancellation are not allowed. 

INSTALLATION  POLICY 

INSTALLATION 

All the products listing in eStore Alloy Kitchen are not included with any installation.

For retail customer of Alloy Kitchen who required installation of accessories during the cabinet installation, need to pre-inform the person in charge of Alloy Kitchen and workmanship surcharge applied. 

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